Shipping & returns policy

1. Shipping

Polemo SL uses a transport service for the delivery of the products purchased by its customers through its website, in addition to the possibility of collecting the product in the physical store.

In both cases, the delivery of the product shall be accompanied by a paper copy of the invoice and commercial guarantee corresponding to the purchase-sale.

Delivery Service.

Delivery time and cost will vary depending on the shipping address selected during the order and payment process.


  1. Cost: 5 euros (VAT included)
  2. Delivery time: 48 hours


  1. Cost: 15 euros (VAT included)
  2. Delivery time: 5-7 working days

Rest of the world

  1. Cost: 30 euros (VAT included)
  2. Delivery time: 10 working days

Delivery is made by means of the transport services contracted with Envialia and FedEx, although it may be modified according to availability criteria.

This is without prejudice to the possibility of obtaining information on the status of each order through our Customer Service and After Sales channels.


2. Store Pickup

During the purchase process, the customer can select the store pick-up option, which will allow him, at his convenience, to receive the delivery of the purchased and paid product in our physical store located at:

Calle Corredera Alta de San Pablo, 2 28004 Madrid (Spain)


3. Right of withdrawal

The right of withdrawal allows the customer to return the product with full reimbursement of the payment paid within 14 calendar days of receipt without justification and free of charge.

The customer shall only be liable for any diminished value of the products resulting from any handling of the products other than that necessary to establish their nature, characteristics or functioning. And in no case shall he be liable for the diminished value of the goods if the entrepreneur has not informed him of his right of withdrawal.

Polemo SL will refund the amount received by the same means used for the payment of the product, excluding the shipping costs to the customer, without any delay and always before 14 calendar days from the notification of the withdrawal decision.

However, Polemo SL reserves the right to withhold reimbursement until receipt of the product(s), or until receipt of proof of return, such as a transport service delivery note, depending on which condition is met first.

In turn, the customer must return or deliver the products received to Polemo SL or to a person authorized to receive them, without undue delay within 14 calendar days from the date on which it communicates its decision to withdraw from the contract to Polemo SL.

The customer may also choose a means of delivery other than the least expensive mode of ordinary delivery, in any case Polemo SL shall not be obliged to reimburse its costs.

For orders that couldn't be delivered due to incomplete or incorrect adress given by the buyer, packages will be returned to POLEMO to proceed with a refund of the items paid without the cost of the shipping.

The impossibility of returning the product by the customer due to loss, destruction or any other cause shall not deprive the customer of the possibility of exercising the right of withdrawal. In these cases, when the impossibility of return is attributable to him, the customer shall be liable for the market value that would have had the product at the time of the exercise of the right of withdrawal, unless such value is higher than the purchase price, in which case it shall be liable for the latter.

Calle Corredera Alta de San Pablo, 2 28004 Madrid (Spain)


To exercise this right, the customer may make any an unequivocal statement indicating his decision to withdraw from the contract, in which case Polemo SL will promptly communicate to him the acknowledgement of receipt of the communication of his decision to withdraw in electronic format and on paper by post.

Both the withdrawal form and the notification of the decision to withdraw from the contract can be communicated to Polemo SL through any of the following means:

Phone: +34 910 267 996


Postal mail: Calle San Joaquín, 16 Local 4, 28004 Madrid (Spain)