Shipping

Domestic shipping can take up to 5 business days.

EU shipping could take up to 7 business days.

Rest of the world shipping could take up to 10 working days.

Due to unexpected supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Spain

Cost: 5 euros (VAT included)

Europe

Cost: 15 euros (VAT included)

Rest of the world

Cost: 30 euros (VAT included)

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for orders above 150€ (might be subject to changes).

Check the cart to see the current deal on free shipping.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Payments

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

We also accept Apple Pay and Google Pay and Paypal.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Returns

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a 14 days after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are won't be eligible for a refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

It is no possible to return items bought in the store via website. Only the products purchased online can be returned on the website.

Free returns

Returns within 14 days receive a full refund

(restrictions applicable)

Worldwide shipping

Ship anywhere, rates available at checkout.

Contact us

Call us during opening hours at +34 910 26 79 96
Or send us an email to contact@polemoshop.com