Returns
You can make your return or exchange request sending and email to orders@polemoshop.com
You only need the order number and your email. Our team will help you to proceed with the retrun or exchange in less than 48 hours. Refunds are made in the original method of payment or through an IBAN number.
From the moment your order is received, you have 15 days to ask for your exchange or return.
For CHRISTMAS ORDERS we extend the return time till January 30.
Yes you can.
The terms are the same as online returns, you have 15 days since you received your order.
Items in perfect conditions and without signs of use will get a full refund of the item costs.
For more information please check our Terms of Service
It is no possible to return items bought in the store via website. Only the products purchased online can be returned on the website.
Shipping
Delivery times usually take 3-5 working days
Regular shipping costs is 4.95€
Express Shippin (48h) is 7,95 €
(Balearic Islands 9.95€).
In case your order exceeds 180€, the shipping will be free.
If your order is destined for the Canary Islands, you may be subject to taxes or duties if the order exceeds 150€
Delivery times for the rest of European countries are 5-8 working days.
Regular shipping cost is 9,95€
Express shipping (72h) cost is 13,95€
If your order exceeds 200€, shipping will be free.
Delivery times UK countries are 5-8 working days.
Shipping cost is 14,95€
If your order exceeds 200GBP, shipping will be free.
The buyer will be responsible for all customs costs associated with the import of the product.
Delivery times to other countries can be 10 working days.
Shipping cost is 29,95€
The buyer will be responsible for all customs costs associated with the import of the product.
Our logistics operator will contact you if there is a failed delivery to make sure you receive it as soon as possible.
There are two main reasons why you may not have received your order:
Wrong address: we recommend checking if the provided address is correct.
UPS will try up to two times to deliver the package. Then, they can leave it in a parcel shop.
If the order cannot be delivered and is being returned to the sender, we will issue your refund once the package has been received at our warehouse.
If you still need help send an email to orders@polemoshop.com
Payments
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
We also accept Apple Pay and Google Pay and Paypal.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.